Careers

Donor Relations & Data Coordinator

About the Calgary Public Library Foundation (www.libraryfoundation.ca)

We’re a dedicated group of fundraisers who are constantly striving to make the world better. We believe in our heart of hearts that libraries are critical community hubs and Calgary Public Library improves the lives of Calgarians. Our donors are a top priority and we are truly grateful for each and every one who, through philanthropy, makes the Library even better by removing barriers, supporting innovation and creating a more resilient community.

We’ve raised more than $70 million in the last decade, breaking records and creating a culture for Library philanthropy in Canada. Our organization has more to do, and we’re looking for our next Donor Relations & Data Coordinator to help us stay on track, and bring the Library Foundation into the next chapter. 

About You

As a Donor Relations & Data Coordinator, you have a knack for multi-tasking and can put yourself in the shoes of donors. You understand that the one key to successful fundraising lies in exceptional donor experiences, and you’re always striving to go above and beyond in this regard. With your excellent organizational skills and keen attention to detail, you’ll be able to manage our donor database with ease and accuracy.

A self-starter at heart, you are always looking for ways to improve processes and workflows to maximize efficiency and effectiveness. As someone who loves to help your colleagues, you’re excited to jump into new ideas and opportunities. You’re a collaborative team player who understands that achieving shared goals requires everyone’s input and effort. You’re not afraid to experiment with new techniques to achieve your objectives, and you’re always eager to learn and stay up-to-date with the latest trends and best practices in the fundraising industry.

Above all, you are passionate about making a difference in the world, and you believe in the power of philanthropy to create positive change. You are excited about the opportunity to join our team and help us build stronger relationships with our donors to achieve our vision of inventing the future of libraries.

What You’ll Do

In this role, you’ll be responsible for managing and maintaining our donor’s giving experience by implementing our donor-first stewardship practices for incoming donations. You’ll ensure that the process is easy and seamless for donors, from their experience on a donation form to tax receipts and hand-signed thank-you letters. You understand that appreciation is best shown through the details, and you’ll go above and beyond to make sure our donors feel valued and appreciated.

You also know the power of data and will use your skills to identify, analyze, and interpret data from our database and other donor research to help prioritize our efforts and make our team more effective. As a member of our Operations Team, you’ll have the opportunity to learn from and collaborate with the Fund Development and Marketing & Strategy teams to help us achieve our goals.

You will also:

• Donor Experience
  • Accurate and thorough data entry 
  • Implement and manage donor stewardship of impact level donors (under $5,000) including monthly donors and support the stewardship of major donors (over $5,000)
  • Be a primary point of contact for our main phone line and answer general donor questions and concerns. 
  • Implementing and supporting annual giving strategies including direct response campaigns and monthly donors. 
  • Work with ambassadors for the Library Foundation (including volunteers and Library staff) to ensure fundraising initiatives are successful. 
  • Ensure donor gifts are properly coded and recognized: including review of gift agreements; pledge maintenance; and systemization of appropriate acknowledgment letters and receipts to ensure successful stewardship.
  • Issue and maintain charitable tax receipts in accordance with CRA best practices

• Organization Operations
  • Lead the core services of database management, donor and prospect research, advancement reporting and analytics, gift recording, and data integrity.
  • Support the entire team with list creation including the proactive identification of prospects capable of significant financial support using proven research methodologies, data mining and resources.
  • Curate mailing lists for annual giving appeals, with special attention to direct mail giving trends and best practices. Support the communications team by managing donation forms and making data-driven improvements. 
  • Provide database support to end users.
  • Supervise data entry contractors and volunteers to ensure data integrity. 
  • Serve as a primary contact for external parties including printers and suppliers to ensure fundraising initiatives are successful.
  • Act as the internal champion for data standards and good data hygiene practices.

• Support the Team 
  • We are a team with a great ambition, so you must be willing to pitch in and support your colleagues in various scenarios.
  • Alongside our Fundraising Coordinator, work to support our Director of Finance & Operations to ensure financial and operational best practices. 
  • Extract data from the CRM system and support team members with creation of automations such as workflows, custom reports, and dashboards
  • Support our direct mail and digital appeals with data management, creation of donation forms, and analysis to continuously improve performance and meet targets

Our Ideal Candidate

• 1-2 years of experience in a fundraising environment
  • Raiser’s Edge (CRM) experience an asset 
  • Very comfortable working in Excel
  • Customer/Donor service experience
• An eagerness to learn and immerse yourself in fundraising, data, and donor work. 
• Ability to work some evenings and weekends
• Bonus points if you: 
  • Are a pro certified Blackbaud user 
  • Have an AASP and/or APRA membership
  • Have familiarity with Microsoft Power Automate 

What You’ll Get

• A competitive salary ranging between $40,000-50,000 annually, based upon experience 
• Four weeks vacation
• 16 Personal Flex Days
• 10% RRSP matching
• A hybrid work environment, with four days at Calgary’s Central Library and one at your home office.

The Interview Process

• Please send your cover letter and resume in a single PDF document to info@libraryfoundation.ca. The subject line of the email should read “Donor Relations & Data Coordinator.”
• We will review all resumes using blind screening and invite the top candidates to discuss their skills at our first round of interviews. 
• A second interview will allow us to dig into your skills and allow you to learn more about our organization, culture, and what the role will entail. 
• Shortlisted candidates will be invited to meet the entire Foundation team for a five-minute chat with each of your potential colleagues.

This posting will be open until we find the right person for our team, but don’t delay — we hope to start calling potential candidates as early as March 31st. 

Commitment to Equity, Diversity and Inclusion

We value diversity and inclusion and welcome diverse expertise and talent to support an innovative and collaborative work environment. We are committed to a respectful and inclusive workplace and welcome applications from all qualified candidates, including people of all gender identities, Indigenous people, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process, so if required, please advise when you are contacted for an interview. 

Senior Development Officer

About the Calgary Public Library Foundation (www.libraryfoundation.ca)

We’re a dedicated group of fundraisers who are constantly striving to make the world better. We believe in our heart of hearts that libraries are critical community hubs and Calgary Public Library improves the lives of Calgarians. Our donors are a top priority and we are truly grateful for each and every one who, through philanthropy, makes the Library even better by removing barriers, supporting innovation and creating a more resilient community.

We’ve raised more than $70 million in the last decade, breaking records and creating a culture for Library philanthropy in Canada. Our organization has more to do, and we’re looking for a Senior Development Officer to help us continue with and secure new ongoing funding partnerships and sponsorships from corporations, foundations, and other organizations. This is an exciting opportunity for the right candidate to play a part in defining their key role with the Calgary Public Library Foundation. 

We’re a collaborative group, more likely to call out to our colleagues and hash out a problem on the fly than send an email. We’re creative problem-solvers who love trying new ideas. We have fun but never forget to challenge each other and the status quo. 

About You 

You’re a seasoned B2B networking superstar. You love getting out of the office and connecting with the right people at the right organizations to secure support for the Calgary Public Library. You’re comfortable navigating and leading conversations about priority funding needs and asking directly for financial support. 

You’re an all-around excellent communicator – not just in conversations but in writing too. As familiar as you are with B2B relationships, you know the ins-and-outs of proposals, grant-writing and stewardship reporting processes. You know what decision-makers want to see when a document comes across their desk. You are clear and concise while deciphering complex subject matter and are skilled at demonstrating the ROI the Library has in our community. 

What You’ll do

Fundraise

• Lead, develop and execute the strategy to maintain, grow and build a portfolio of assigned major gift donors and prospects with a focus on Corporate, Organizational and Strategic Partnerships. 
• Develop a proactive annual fundraising plan to move donors and prospects from identification and cultivation towards solicitation and closure in an appropriate and timely fashion, including stretch gifts and multi-year pledges.
• Lead and develop grant applications, ensuring all timelines are met, and secure event sponsorship support.
• Create and maintain a high-quality stewardship plan for donors that ensures stewardship reporting requirements are met to sustain successful long-term partnerships. 
• Assist the Board of Directors to identify, cultivate, solicit and steward donations.
• Collaborate with the Director of Development and CEO to develop plans for the cultivation, solicitation and stewardship of prospective donors.
• Detailed tracking of all activities through established procedures within the Raiser’s Edge database and our internal Shared Drive.

Build Relationships

• Build long-lasting, meaningful and deep relationships. 
• Negotiate and mediate to achieve the best outcome for the Library and the donor.
• Cultivate relationships with our Board of Directors, Calgary Public Library staff, leaders, and friends. 
• Ensure ongoing familiarity with Library direction, priorities, economic environment, current trends in philanthropy and innovation in fundraising and leadership. 
• Collaborate with Library team members to identify areas, pilots and programs that require and inspire funding support. 
• Identify personalized cultivation, solicitation and stewardship tactics with the support of our Creative Director, Communications Manager and Analytics & Data Manager. 

Support the Team

• Pitch in and support your colleagues in various scenarios.

Our Ideal Candidate

• 6+ years of major gift fundraising experience with proven ability to obtain support at the level of six figures and above.
• Skilled relationship-builder with an established track record of understanding the vision of donors and prospects and how they can achieve their goals through investment in the Library.
• Clear and concise professional communication skills that can not only secure gifts, but develop and sustain ongoing relationships with donors to ensure they continue to experience the impact of their investment through appropriate stewardship methodology.
• The ability to exercise a high level of discretion in both internal and external interactions; professional, composed and can demonstrate grace under pressure. 
• A high level of knowledge about relational database systems and technology applications to enhance business workflow and scalability (we work in Raiser’s Edge NXT).
• Strong organizational abilities, including planning, prioritizing and organizing complex grants and proposal deadlines with minimal direction.

What You’ll Get

• Salary for this position is dependent on your level of expertise and experience in the field
• A comprehensive benefits package
• Full time position 
• 16 personal days 
• 20 days of vacation
• 10% RRSP matching

The Interview Process

• We will review all resumes using blind screening and invite the top candidates to discuss their skills at our first round of interviews. 
• Shortlisted candidates will be invited to meet the team. You’ll spend five minutes with each of your potential colleagues and get to learn more about our organization. 
• If you’re offered the position, we will have you start as soon as you are able – why wait?

We know every single person brings something different to the table. We encourage you to show your personality and demonstrate your skills in your cover letter. 

• Please send your cover letter and resume in a single PDF document to info@libraryfoundation.ca. 
• The subject line of the email should read “Senior Development Officer”

This posting will be open until we find the right person for our team, but don’t delay – we hope to start calling potential candidates as early as March 13.

Commitment to Equity, Diversity and Inclusion

We value diversity and inclusion and welcome diverse expertise and talent to support an innovative and collaborative work environment. We are committed to a respectful and inclusive workplace and welcome applications from all qualified candidates, including people of all gender identities, Indigenous people, persons with disabilities and members of visible minorities. We are happy to provide reasonable accommodations throughout the selection process, if so, please advise when you are contacted for an interview.